We hope you are satisfied with your purchase but if for any reason you are not, please return the item within 30 days from the ship date. We’ll be glad to make an exchange or credit your account. Shipping and handling on returned merchandise is nonrefundable. We DO NOT accept C.O.D.’s on return items. Customers are responsible for return shipping charges. We suggest you return your merchandise via UPS, Fed Ex or insured parcel post, for you protection.
All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.
All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.
No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. Cowtown does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.
Videos must be unopened.
Sunglasses or Watches / No Returns unless product is deemed defective.
For questions on a possible defect, please call Customer Service at 610.344.9959. Email us at email@example.com
Please allow up to three weeks for processing.